• Via your email or mobile phone - Our courier partners will send an email and text message with a tracking link
• By using the Track Your Order page with your Order Reference (beginning with M1-1900) and your postcode

If you're having difficulty tracking your order, send our Customer Service Advisors a message where we can help you track your order.

You can keep an eye on the delivery of your order using the tracking number and details sent to you by the courier. They’ll send this via email or text message.

If you haven’t received any tracking details, contact our Customer Service Advisors who will be able to check its progress and provide you with the tracking details.

If you’re not around when the courier arrives, they will leave a card letting you know which of the following actions they’ve taken:

• Left in a Safe Place - They'll let you know where they left your item, usually in a porch, behind a bin or over a gate
• Left with a Neighbour - They'll let you know which neighbour they left it with
• Returned to Depot - If the courier hasn't been able to leave it in a safe place or with a neighbour, they'll take it back to the depot with instructions on what to do next

Please check with your neighbours to see if one of them was given your order by the courier or check previous safe places such as sheds, porches and greenhouses.

If you can’t find your parcel, contact our Customer Service Advisors and we will do everything we can to locate your parcel for you.

We use a variety of different couriers such as Evri, Yodel, Simmonds and Tuffnells to get your items to you in the safest and fastest time possible.

Time of day, weight and quantity of items in your order will determine which courier we use to dispatch your parcel. You’ll get an email or text message from the courier to let you know when your order is on its way.

We dispatch orders from our warehouse 7 days a week, 363 days a year! If you place your order before 9pm, we will dispatch it the same day.

The delivery option selected in the checkout will determine when your items will be delivered:

• Next Day Delivery - If ordered before 9pm, your items should be with you next working day (excluding Saturdays and Sundays). Orders after 9pm will be dispatched the following day
• Standard Delivery - Your order will be with you within 3-5 working days

We don’t always need a signature to deliver your parcel. If you’re not going to be home on the day it’s no problem, the courier will just leave a card letting you know which of the following actions they’ve taken:

• Left in a Safe Place - They'll let you know where they left your item, usually in a porch, behind a bin or over a gate
• Left with a Neighbour - They'll let you know which neighbour they left it with
• Returned to Depot - If the courier hasn't been able to leave it in a safe place or with a neighbour, they'll take it back to the depot with instructions on what to do next

We deliver to all mainland UK addresses as well as Northern Ireland. We also deliver to the Scottish Highlands and Islands, the Channel Islands, Isle of Man, Isle of Wight and the Scilly Isles. We do not deliver internationally.

We will always do our best to get your order to you within the delivery timeframe you chose when placing your order.

Occasionally delays can happen which are often beyond our control such as breakdowns, extreme weather and illness. We’re incredibly sorry if your delivery is late but rest assured your delivery will be with you as soon as possible.

If you'd like further information on a delayed parcel, contact our Customer Service Advisors and we will do everything we can to update you on your parcels journey.

Unfortunately, we’re unable to change the shipping address once an order has been placed.

This is because we cannot guarantee the change in our system will take effect before we ship the order.

You can contact the courier once you have received the tracking information who may be able to help further although this isn't always possible.

We take great care to make sure your order leaves us in tip-top condition; however, damage can sometimes occur when the parcel is in transit.

If you notice that the contents are damaged or faulty please contact our Customer Service Advisors who will be able to help.

Please note that large orders may be split into multiple parcels that may not arrive at the same time.

If you’ve noticed an item missing from your delivery, please contact our Customer Service Advisors. Our team will investigate with the courier and our warehouse and come back to you with a resolution.

You may be asked for photos of the outer box so please do not throw it away until advised to.

In rare cases, we may accidentally send out an incorrect item.

We’re really sorry for any confusion or inconvenience it may cause, but please contact our Customer Service Advisors who will help resolve the problem as soon as possible.