This website, incontinencechoice.co.uk, is operated by Vivactive Limited (“we”, “us” or “our”).

Company details

Vivactive Limited is a company registered in England and Wales.

Company registration number: 05917821
Registered office: Vivactive House, 3 Hollinswood Court, Stafford Park 1, Telford, Shropshire, England, TF3 3DE
VAT registration number: GB204490631

Contacting us

Email: customerservices@incontinencechoice.co.uk
Telephone: 01952 913112
Correspondence address: Vivactive House, 3 Hollinswood Court, Stafford Park 1, Telford, Shropshire, England, TF3 3DE

Please note: Returns are not accepted to the above address. Please see our Returns page for further information on how to return an unwanted order.

For complaints or questions concerning an order, please contact us using our webform or by using the details provided above.

Prices and VAT

All prices are displayed in pounds sterling.

Certain eligible incontinence products are displayed at the zero rate of VAT when supplied in circumstances that qualify for VAT relief. Depending on the product and quantity ordered, customers may be required to confirm that the products are being purchased for personal rather than business use.

Some other disability-related products may qualify for zero-rating when purchased by an eligible person who is chronically sick or disabled, or by an eligible charity, and the applicable conditions for VAT relief are satisfied.

Customers claiming VAT relief may be required to complete an eligibility declaration during checkout. VAT at the applicable rate will be charged where the conditions for zero-rating are not satisfied.

For products that do not qualify for VAT relief, the price displayed to consumers includes VAT at the applicable rate.

Any delivery charges or other unavoidable costs will be displayed, or their method of calculation explained, before an order is placed.

Intellectual property

Unless otherwise stated, the content of this website - including its text, graphics, branding and other materials - is owned by or licensed to Vivactive Limited. It may not be reproduced or used without permission except where permitted by law.